Secret Shopper – Onsite Visit
Our introductory price for the Secret Shopper is $399. (Regular price $499.)
PES offers a comprehensive Secret Shopper to help practices identify opportunities to improve practice performance in a wide range of areas. The goal of most Secret Shoppers is to improve practice efficiency and the patient experience to help increase revenue.
The comprehensive assessment evaluates both quality of patient interaction prior to their appointment and the patient experience upon arriving at the office through consultation, quoting, and post consultation follow-up. The report of these findings is presented to the physician(s) in a 30 minute phone call to discuss results and recommendations. Download the Registration form, or contact us using our contact form.
For more information about our staff development services call us at 800-994-6367 or contact us online. Learn more about our training techniques: