Secret Shopper – Phone
Our introductory price for the Secret Shopper is $399. (Regular price $499.)
The goal of most Secret Shoppers is to improve practice efficiency and the patient experience to help increase revenue. Our consultant evaluates the patient experience beginning with the quality of the initial telephone call and continuing through follow-up steps and materials used by the practice to convert patient inquires to appointments.
Multiple calls are made to your practice on different days of the week to evaluate the patient experience over a four week time period. The report of these findings is presented to the doctor in a 30 minute call to discuss the results and define the strengths and weaknesses of the practice, including steps that should be taken to improve the patient experience. Download the Registration form, or contact us using our contact form. Download the Registration form, or contact us using our contact form.
For more information about our staff development services call us at 800-994-6367 or contact us online. Learn more about our training techniques: